Policy & Service Evaluations

We provide independent evaluations of accessibility policies, programmes, and services through the lens of persons with disabilities. Using evidence-based research, stakeholder engagement, and service-improvement methods such as journey mapping and process analysis, we identify systemic gaps and practical solutions that strengthen inclusive environments and improve accessible supports (accommodations). Our approach streamlines processes, drives innovation, and supports continuous improvement across organisations.

Our extensive experience encompasses sectors such as:

• Education: Accessibility reviews of institutional and departmental policies, services, and research practices across primary, secondary, and postsecondary education. We enhance student affairs, academic programming, campus life, and administrative operations, embedding inclusive and equitable practices, with specialised expertise in supporting students with disabilities.

• Employment: Workplace accessibility policies, inclusive hiring practices, and accessibility supports (accommodation) for employees.

• Healthcare: Inclusive patient experiences, clinic and hospital accessibility, and health service policies.

• Housing: Accessibility in residential spaces, housing programs, and tenant services.

• Small Businesses: Practical, scalable accessibility solutions for customer service, retail, and workplaces.

• Social Services: An assessment of social service structures and workflows to identify gaps, streamline practices, and recommend inclusive improvements that support clearer, more accessible, and effective service delivery.

This list is illustrative, reflecting our comprehensive expertise across various sectors.

With expertise in Canadian and U.S. accessibility legislation and a global perspective, we help you align with human rights obligations while improving the experiences of customers, students, and employees.