Policy & Service Evaluations

We provide independent evaluations of accessibility policies, programmes, and services through the lens of persons with disabilities. Using evidence-based research, stakeholder engagement, and service-improvement methods, we identify systemic gaps and practical solutions to enhance accessibility, accommodation supports, and inclusion while fostering innovation and continuous improvement.

Our extensive experience encompasses sectors such as:

• Education: Accessibility reviews of institutional and departmental policies, services, and research practices across primary, secondary, and postsecondary education. We enhance student affairs, academic programming, campus life, and administrative operations, embedding inclusive and equitable practices, with specialised expertise in supporting students with disabilities.

• Employment: Workplace accessibility policies, inclusive hiring practices, and accessibility supports (accommodation) for employees.

• Healthcare: Inclusive patient experiences, clinic and hospital accessibility, and health service policies.

• Housing: Accessibility in residential spaces, housing programs, and tenant services.

• Small Businesses: Practical, scalable accessibility solutions for customer service, retail, and workplaces.

This list is illustrative, reflecting our comprehensive expertise across various sectors.

With expertise in Canadian and U.S. accessibility legislation and a global perspective, we help you align with human rights obligations while improving the experiences of customers, students, and employees.

Contact us today to learn how we can help your organisation become more accessible and inclusive.